Frequently Asked Questions
What’s the difference between the extendable bouldering brush and the extendable bouldering brush XL?
The extendable bouldering brush XL has a more sturdy pole and reaches higher. Therefore, the XL is more suitable for intense use in boulder gyms and/ or at competitions. To compare, go to this page: standard vs XL
Do you also offer whole sale pricing?
Yes, we do offer whole sale pricing. deWoodstok’s extendable bouldering brushes, sticks, the connector and the woodbord will be discounted from 5+ pieces. Brushes are discounted from 20+ pieces. In our webshop, whole sale prices are not calculated, so please contact us by filling in the form on this page or send us an e-mail.
Do you ship to every country in the world?
We have fixed shipping rates to most of the European countries, and – for now – 21 countries outside Europe. Countries listed can be found in your shopping basket. If your country is not listed, please contact us for the best shipping rate.
How long does it take to receive my order?
We aim to ship completed orders on week days within 48 hours. Orders within Europe take approximately 5 working days, to the US, Canada and the rest of the world, it can take 10 or more working days.
Which online payment methods do you accept?
You can pay your order with the following online payment methods:
- Belfius Direct Net
- Credit card
- KBC/CBC Payment Button
- SOFORT Banking
Why do you charge a PayPal fee?
We charge a PayPal fee on every order paid through PayPal. PayPal charges 3,40% over the total costs for using their services within EU. For orders outside EU, PayPal even charges 5,39% over the total costs! These costs are charged to deWoodstok and not to the customer. We therefore think it’s fair to partly share these costs.